The United Nations Support Office Model: Lessons from Somalia

The UN support office model, developed over the past fifteen years in Somalia, has been a vital tool in enabling African Union (AU) missions to operate effectively. The UN support office in Somalia has performed essential functions, including logistical support, casualty evacuation, airlift, and long-distance resupply for AU forces. It is now being examined with increased interest to determine whether a similar support package might be deployed in other theaters.

This report considers the conditions under which such a UN support package might be usefully deployed to assist non–UN-led peace operations and host state security forces in other contexts. First, it provides an overview and analysis of the two UN support offices in Somalia and their main activities. Second, it identifies the major lessons from the Somali case, focusing on the importance of integrated decision making, the scope and scale of the support package, accountability and compliance issues, personnel systems, and the need to prepare for the mission’s transition and eventual exit. Finally, it reflects on how a UN support package might be designed and deployed in other theaters beyond Somalia.

The report concludes that the UN support office model is now a viable part of the UN’s conflict management toolbox for supporting non-UN peace operations. However, the overriding lesson from the Somali case is that this model can only work effectively if the principal partners accept shared responsibilities and shared accountabilities. If the principal partners cannot or will not deliver on their shared responsibilities and accountabilities, the support office model will break down. To avoid such a breakdown, the partners must develop a workable process for making collaborative and genuinely joint decisions. Another key issue to address in deploying this model elsewhere will be determining the UN’s role in building national security forces as part of its exit strategy.